All orders must be returned in its original factory packaging and include everything that was originally received with the item.
If the item is at all physically damaged or abused your return will not be accepted and return shipping will be your responsibility.
Any physical damage during shipping must be reported within 7 days of delivery or the return request may be refused.
Some items we sell may be non-refundable and/or returnable.
Returns will have the option to be exchanged or refunded back to the original form of payment.
Non-returnable products include but are not limited to:
- Non-Returnable items:
Downloadable or digital software products (all sales are final)
All the Downloadable Software resold by PCILLUSTRATION.com function much like a scratch-and-win lottery ticket. Once we’ve emailed the product key, it will be deemed “used” or “opened”, like scratching off a lottery ticket. Once a downloadable software product is delivered to your email address, it is not returnable. This includes products, ‘accidentally purchased’ – ‘purchased by mistake,’ ‘incompatible products’, ‘or simply change of mind’… – including, ‘no longer wanting the product.’
We understand that installing downloadable software can sometimes have difficulties. In the rare event where you are unable to get your software installed or activated, we have technicians on staff that will assist you in getting your software installed and activated. We are available by Live-Chat, Email, and Phone. We also provide free Remote-Sessions via tech support, to properly install or activate the software purchased from us. Should you experience any issues (either a product key being defective, or a product key not activating even with technical support) within 60 days of the product key purchased from us, *Photo or video proof of error for each key having a problem will be required* we will take full responsibility for said key and replace it free of cost. Should you experience any issues exceeding 60 days, we will be happy to provide a replacement key at a discounted price.
Your order for Downloadable Software – will be eligible for a refund only in the rare circumstances.
[1.] If you ended up “purchasing” the same software from another vendor due –
- To not being able to use the software purchased
- Unresponsive support (48 hours or more) *Weekends Excluded
- Compatibility issues
A, “proof of purchase,” will be required – for us to be able to submit a refund.
In the circumstances where a refund can be processed, a full refund can be submitted in
- Store Credit
Should a customer refuse store credit there will be restocking fee of no less than 15% that applies to the total of the order.